"From the start you and your team have been a warm and wonderful presence in our lives, relieving not just Mum’s anxiety and loneliness but giving me peace of mind too. For the first time in years I felt like I had a team working alongside me to care for my wonderful Mum. You managed to be so many things: friendly but not over familiar, practical and encouraging but not bossy, professional but not cold. And you always went that extra mile to make Mum feel safe and genuinely cared for. You are phenomenal people, with an amazing gift, and I with your services and skills were more widely understood and appreciated."