Testimonials

I wanted to write to you and say a really huge thank you to you and the team at Serendipity for making Mum’s last few months much more comfortable, dignified and enjoyable. Without your professionalism, care and support, I think Mum would have struggled more than she did and her situation would have been considerably bleaker.

 

As you know, Mum’s many ailments and decreasing health left her with considerable challenges, above all, the ability to remain in her own home with some degree of  independence. Mum has always lead an active, adventurous, outdoors life and was fiercely independent to the end, despite her physical disabilities. As a series of strokes and illnesses affected her she became more dependent and dreaded being housebound or placed in a residential home.

 

It was, therefore, with real trepidation that we considered employing the services of carer after Mum’s hospital stay in October 2012, on the recommendation of Occupational Health. The image we had of carers (fuelled somewhat by negative media coverage and hearsay) was not good and Mum was very reluctant to admit strangers into her home on a daily basis. We could not have been more wrong…

 

From the start you and your team have been a warm and wonderful presence in our lives, relieving not just Mum’s anxiety and loneliness but giving me peace of mind too. For the first time in years I felt like I had a team working alongside me to care for my wonderful Mum. You managed to be so many things: friendly but not over familiar, practical and encouraging but not bossy, professional but not cold. And you always went that extra mile to make Mum feel safe and genuinely cared for. You are phenomenal people, with an amazing gift, and I with your services and skills were more widely understood and appreciated.

 

Sadly, Mum passed away on the 24th May following a massive stroke and a brief stay in hospital. It is with real relief that I know the last person to see her conscious was XXX, who is truly wonderful and who managed to make Mum laugh and forget her troubles with every visit. Thank you XXX, and thank you to everyone who had such a positive impact on Mum’s life.

One satisfied client “It’s a great Service and helps me stay in my own home with my friends around

Client  “Timekeeping is always consistent, and their care is a bit special”

Client “I feel very comfortable with all of the carer’s, there is no embarrassment about care practices’ and everything is done carefully and sensitively”.

Client “the lady who comes and help with my housework is wonderful and I always look forward to her visits”.

Carer  “A relative wrote to us saying “Many Many Thanks, My mum and dad loved you all and enjoyed their chats”

 

We received a heart-warming telephone call from a client saying the girl who comes into her home from Serendipity was really really lovely and looked forward to her visits.