Privacy

An individual’s right to privacy involves being free from intrusion or unwelcome attention.  We aim to maximise our service users’ privacy in the following ways.

  • Staff will enter a service user’s property and rooms within the property only with express consent.
  • A service user has the right not to have to interact with or be interrupted by a worker when, for example, they are entertaining a visitor or are engaged on an intimate activity on their own account.
  • We respect the fact that a service user’s possessions are private and always act in accordance with the principle that our workers are guests.
  • Our staff respects a service user’s right to make telephone calls and carry on conversations without being overheard or observed by a worker.
  • We ensure that records of the service provided are seen only by those with a legitimate need to know the information they contain.
Serendipity Healthcare Ltd/Copyright 2016