CR33 – Staff Confidentiality Agreement,

This agreement is provided to clarify the responsibilities of those employed at Serendipity Healthcare Ltd in respect of maintaining confidential information gathered by Serendipity Healthcare Ltd in the course of its work. Queries and questions relating to this duty should be addressed to either the:

• Registered Manager

• Data Protection Officer

All information given by Service Users to staff is given on the understanding that it will be used solely to providing them with Care. It is the duty of Serendipity Healthcare Ltd to ensure that the confidentiality of that information is maintained within the boundaries of the law and is not divulged without the consent of the Service User.

In the course of your work at Serendipity Healthcare Ltd, you will have access to person identifiable, confidential data concerning the medical or personal affairs of:

• Service Users

• Serendipity Healthcare Ltd team

• Associated health and care professionals

Unless acting on Serendipity Healthcare Ltd policy, or following the direct instructions of Serendipity Healthcare Ltd, or Registered Manager such information must not be divulged or discussed, except in the performance of your normal duties. Breach of confidence, including the improper passing of computer data, may result in disciplinary action, your dismissal, and civil action against you for damages.

You must ensure that all records, including computer screens and computer-generated records or paper records of staff or Service User data are never left where unauthorised persons can view them.

Computer's must always be cleared/locked when left unattended and you must ensure you log out of computer systems, removing your password. All passwords to the systems at Serendipity Healthcare Ltd must be kept confidential.

No unauthorised use of the Internet or email is allowed.

No contact is made with service users, their families or advocates through any Social Media platform.

Personal phone numbers must not be shared with service users or their families or advocates.

Information concerning Service Users or team members is strictly confidential and must not be disclosed to unauthorised persons. This obligation continues without end, during and after your employment at Serendipity Healthcare Ltd.

Disclosures of confidential information or disclosures of any data of a personal nature can result in prosecution for an offence under the Data Protection Act 2018.